Return Policy

POLICY

All items in this catalog or sold by PURE Motorsport, LLC are warranted to be free from defects in material and workmanship prior to installation. Any alteration, racing, or improper use will void this warranty. Warranty is limited, at our option, to the replacement, repair, or credit of the defective merchandise. The determination of all warranty claims will be at the sole discretion of PURE Motorsport, LLC. Warranty does not cover any direct or indirect costs, such as labor or damages, arising from the use of our products or parts.


All competition and racing parts are sold "AS IS" without any expressed warranty whatsoever unless items are authorized for return 48 hours after delivery in new, unused and sellable condition (see returns). Implied warranties, including warranties of merchantability or fitness for a particular purpose are excluded. The entire risk as to quality and performance of such parts is with the buyer. Should such parts prove defective following their purchases, the buyer, and not the manufacturer, distributor, or retailer, assumes the entire cost of necessary servicing or repair.


Special order parts are not returnable for any reason outside of our normal replacement warranty. This includes all custom-made products.


We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we reserve the right to charge a restocking fee of up to 20% of the order. This restocking fee will be assessed on all unauthorized returned item(s), refused shipments, and items returned without original packaging. Within 21 days of receipt of your order, you may return products that:


  • Are in their original resellable packaging
  • Have original manufacture information
  • Are not used, installed, modified or disassembled
  • Are not damaged due to incorrect installation
  • Do not have missing parts, hardware or instructions

The following are not returnable, except for warranty repair or replacement:


  • Custom or special orders
  • Tools
  • BBS Center Caps
  • Books, Posters, or Automotive repair manuals
  • Electrical Parts and Components (Such as: ECUs, relays, air mass sensors, ignition coils etc.)

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund for the parts sales amount will be issued. All applicable sales taxes will be refunded. Shipping charges are non-refundable.


We reserve the right to charge a restocking fee of up to 25% of the order for orders that meet the return criteria and are returned after 21 days but not to exceed 90 days. Returns that fall outside of the above listed criteria will be decided upon on a case-by-case basis.


CORE RETURNS
If you would like to return an item associated with a core return value, please note:

  • All fluids must be drained from the core
  • The core must be securely wrapped in plastic and sealed
  • Cores must be returned in the packaging or box used in the shipment of the order sent to you. If not returned in its original packaging, we cannot send it back to our supplier, and we cannot credit you the core charge.
  • Your core will be inspected to determine if the core is rebuild-able
  • Core return shipping charges are the responsibility of the customer. These are non-refundable.
  • A copy of your original invoice must be included in the packaging.

REFUNDS FOR SHIPPING
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error only.


RETURN PROCEDURE

Returns must be sent freight prepaid and insured by you. A refund or exchange will not be considered until all relevant items, hardware, and accessories have been returned to PURE Motorsport. Original shipping and handling charges are not refundable. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you.


QUESTIONS, PROBLEMS, SUGGESTIONS?
If you have any problems with your order, please don't hesitate to contact us.